Privacy Policy

We are committed to protecting your privacy and personal data. This privacy policy is essential to inform players and visitors of batery.casino about how their information is collected, processed, and protected under current laws. It applies to all users of batery.casino, including registered players and site visitors. Effective date: January 2025.

Who We Are

OBSERVE: batery.casino is operated by YouGmedia B.V., a legally registered company. All corporate and contact information has been sourced from official records and verified for CA jurisdictional requirements.

EXPAND: Regional compliance demands clear identification of the operator, legal address, registration, and accessible user contact channels. Data protection responsibilities must be outlined, with direct access for inquiries to a responsible department.

REFLECT: For transparency and compliance with CA privacy regulations and industry standards, provider identity and contact details are disclosed as follows:

Operator Legal Name: YouGmedia B.V., trading as baterybets at batery.casino
Legal Address: Dr. H. Fergusonweg 1, Curaçao
Company Registration Number: 153269
Primary Gambling Licenses:
- Curaçao eGaming License 365/JAZ; Sub-License GLH-OCCHKTW0707032021 (Online Gambling - Casino & Sportsbook), valid through 2025
- Curaçao Gaming Control Board (GCB), License OGL/2025/107/0914 (Online Gaming License under LOK framework), valid through 2025
Authority: Curaçao (regulatory jurisdiction), serving users in Canada
Contact for Data Protection Inquiries: [email protected] (also used for Data Protection Officer inquiries)
Website: https://batery.casino

What Personal Data We Collect

OBSERVE: Regional standards and CA laws require the explicit declaration of all categories of personal and technical data collected from users and visitors.

EXPAND: CA privacy frameworks, coupled with gambling sector best practices, mandate specification of the sources and purposes of collected data. This includes providing clarity on direct user input, automated data collection, and third-party tracking.

REFLECT: On batery.casino, the following types of information may be collected and processed:

Personal Identification Data: Full name, email address, date of birth, residential address, phone number, and ID documentation (for KYC/AML compliance and age verification)
Account and Transaction Data: Username, account activity, betting and gaming history, account balances, and withdrawal/deposit details
Payment and Financial Data: Bank account details, payment card numbers (encrypted), transaction records
Technical Data: IP address, device and browser information, location data (where required by law), operating system, server logs, and access times
Behavioral Data: Clickstream and site interaction logs, navigation patterns, preferences, and support communications
Cookies & Tracking Technologies: Session cookies, persistent cookies, third-party analytics, advertising cookies, device fingerprinting
Marketing Preferences: Communication and consent records for subscriptions and offers

Legal Basis for Processing

OBSERVE: CA privacy standards and international regulations require lawful justification for each category of personal data processing.

EXPAND: The processing of personal data at batery.casino is grounded in established legal frameworks consistent with Canadian and Curaçao gambling law, including user consent requirements and statutory obligations relevant to the sector.

User Consent: Data such as email, marketing preferences, and behavioral analytics are processed only after explicit consent has been obtained. Withdrawal of consent is permitted at any time via account settings or by contacting [email protected].
Contract Fulfillment: We require certain personal and financial data to create and maintain user accounts, facilitate transactions, process payments, and provide licensed gambling services as outlined in the batery.casino Terms and Conditions.
Compliance With Legal Obligations: batery.casino must collect and verify specific information to fulfill statutory Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements, fraud monitoring, and regulatory reporting duties mandated by Curaçao and applicable Canadian laws.
Legitimate Interests: We may process user data to enhance security, prevent fraud, conduct operational analytics, and improve service quality, provided such interests do not override user rights or freedoms.

Legal Disclaimer: Where processing is based on consent, users are entitled to withdraw consent without affecting the lawfulness of processing prior to withdrawal. In certain cases, refusal to provide mandatory data may limit service access.

Regional Compliance Note: All legal bases have been adapted for compliance with CA-specific online gambling and privacy standards, in accordance with PIPEDA and provincial gaming law.

Purpose of Processing

OBSERVE: Users must be informed of each specific purpose for which their data is used, fulfilling CA and international privacy law obligations.

EXPAND: The purposes must be clearly distinguished between core service delivery, legal, operational, and marketing uses for maximal transparency.

Service Provision: Enabling user account creation, identity verification, provision of casino and betting services, and processing of deposits and withdrawals at batery.casino.
Compliance: Fulfilling regulatory, legal, and licensing obligations including anti-fraud controls, KYC/AML checks, and statutory reporting as required by Curaçao and Canadian authorities.
Marketing and Communications: Sending promotional offers, product updates, and newsletters to users who have opted in, in accordance with marketing consent records.
Analytics & Service Improvement: Monitoring site usage and user behaviors through cookies and analytics to improve our services, optimize the website, detect bugs, and enhance user experience.
Security & Fraud Prevention: Protecting against fraudulent activity, unauthorized access, and enforcing site and transactional security protocols.

Disclosure & Sharing

OBSERVE: All parties with whom data may be shared, and relevant circumstances, must be clearly articulated to guarantee transparency under CA law.

EXPAND: Data disclosure is strictly limited to trusted service providers, legal authorities, payment processors, and affiliates, as required by law or contract. Explicit user consent is sought for sharing with third parties where non-essential to core services.

Payment Processors & Financial Partners: Personal and payment data is disclosed to banks, payment gateways, and financial institutions to facilitate user transactions, under stringent confidentiality and security agreements.
Regulatory Authorities: Data may be provided to Curaçao eGaming, Canada's provincial regulators, and other competent authorities as required for licensing or legal compliance.
Service Providers: Third-party technical, customer support, analytics, and IT security vendors process data only under written contracts strictly limiting use to batery.casino operations.
Affiliates & Advertising Networks: Marketing and tracking data may be shared with affiliates and advertising partners strictly in accordance with user consent and applicable law.
Legal Requirements: Data may be disclosed in response to subpoenas, court orders, or legal process, or for defense against legal claims.

Protective Clauses: batery.casino ensures all third parties processing user data offer appropriate privacy, security, and contractual protections in accordance with CA and Curaçao standards. Data is not sold to third parties for unrelated marketing or profiling activities without express user consent.

International Transfers

OBSERVE: Notice is required wherever Canadian user data is transferred outside Canada, in alignment with PIPEDA and relevant provincial guidelines.

EXPAND: The Curaçao location of primary hosting and headquarters necessitates explicit clarification on protective mechanisms for international transfers.

Data Storage & Processing Locale: User data is primarily stored and processed on servers within Curaçao, and/or other countries where trusted service providers operate, subject to privacy safeguards meeting industry standards.
Cross-Border Data Transfer Mechanisms:
- Standard Contractual Clauses (SCCs) are implemented in contracts with non-Canadian service providers to ensure the same level of protection required under Canadian and EU law.
- Due diligence is conducted on all international partners for compliance with privacy, data security, and regulatory obligations.
User Rights Protection: All data transfers are only carried out for lawful business purposes and include appropriate protections so user rights remain enforceable, regardless of country of storage or processing.

Data Retention

OBSERVE: CA standards impose maximum retention periods aligned with anti-fraud, legal, and licensing requirements, while ensuring excessive or indefinite data retention is prohibited.

EXPAND: Retention periods must distinguish between account data, transaction logs, marketing records, and data subject to regulatory investigation or legal claims.

Personal Account Data: Retained for the duration of the user's active account and, following closure, for up to five (5) years to comply with Curaçao and industry anti-fraud/KYC requirements, through 2025, unless a shorter or longer period is required by law.
Transactional Data: Retained for no more than five (5) years after transaction or account closure to fulfill regulatory and auditing obligations.
Marketing Data: Maintained for as long as user consent remains active or until unsubscribed/withdrawn.
Cookies & Technical Logs: Retention periods vary depending on technology (see Cookies section), generally ranging from session-only up to twenty-four (24) months.
Deletion Criteria: Data is deleted or anonymized when retention periods expire, when no longer required for original stated purposes, or upon verified user request where applicable.

Legal Disclaimer: Extended retention may be necessary where required by law, for dispute resolution, or in response to enforcement or regulatory investigations.

Your Rights

OBSERVE: Users in Canada (and all batery.casino markets) are entitled under privacy law to exercise control over their personal information.

EXPAND: The following rights are recognized and facilitated for all users, with verified identity confirmation to safeguard privacy:

Right of Access: Obtain a copy of your personal data held by batery.casino
Right of Correction: Request correction of inaccurate or incomplete data at any time
Right of Deletion ("Erasure"): Request deletion of personal data, except where retention is legally required
Restriction of Processing: Request restricted processing if data accuracy or lawfulness is contested
Objection to Processing: Object to certain types of data use, especially for direct marketing purposes
Data Portability: Receive your provided data in a structured, commonly used electronic format, to the extent technologically feasible
Withdrawal of Consent: Withdraw consent for marketing or other opt-in processes through account preferences or by contacting [email protected]

batery.casino will process all valid rights requests within thirty (30) days unless otherwise permitted or required by law. Proof of identity may be requested prior to processing rights exercises.

Cookies & Tracking Technologies

OBSERVE: CA guidelines and industry practice require clear explanation of all cookies and tracking technologies, their functions, and user management options.

EXPAND: The following types of cookies and similar technologies are used on batery.casino, with transparent mechanisms for user preference management:

Session Cookies: Temporary cookies used to manage logins and core site functionality; deleted upon browser closure.
Persistent Cookies: Remain on the device for defined periods (up to 24 months) to remember user settings, facilitate speedier logins, or recognize returning users.
Third-Party Cookies: Set by analytics providers (e.g., Google Analytics), affiliates, or advertising partners, with usage limited to agreed functional, analytical, or marketing purposes.
Purposes:
- Functional: Enabling site navigation, user sessions, and user experience personalization
- Analytics: Measuring site usage, diagnosing technical issues, optimizing content
- Advertising: Displaying relevant offers, managing partner programs, and tracking conversions (with consent where required)
Cookie Management: Users may manage or disable cookies via browser settings or internal cookie preference panels. Essential cookies cannot be disabled as they are required for core functionality.

Legal Disclaimer: For more information or to modify preferences, please consult batery.casino's Cookie Policy or contact support.

Data Security

OBSERVE: Both sector best practices and legal obligations in CA demand robust technical and organizational protection measures for user data.

EXPAND: batery.casino ensures comprehensive protection against unauthorized access, accidental loss, and data misuse, deploying layered security controls and regular oversight.

Technical Safeguards:
- Data transmitted over batery.casino is encrypted via SSL/TLS technology, ensuring secure channel communication
- Stored personal and payment data is encrypted and protected against unauthorized access
- Firewalls, intrusion detection/prevention systems, and secure payment gateways are rigorously maintained
Organizational Safeguards:
- Strict access controls and staff role segregation, with access limited to required personnel only
- Routine staff training on information security, privacy, and anti-fraud measures
- Regular security reviews, vulnerability assessments, and audits of data processing activities
Incident Management: Any data breach or security incident is managed in accordance with established response protocols, and notifiable breaches are reported to regulatory authorities and affected users as promptly as required by law.

Compliance Disclaimer: While batery.casino follows industry best practices and legal requirements, no data transmission or storage system can be guaranteed 100% secure. Users are encouraged to maintain their own strong security practices.

Complaints & Contacts

OBSERVE: CA law and best practices necessitate clear pathways for users to seek information or lodge complaints in relation to their data privacy.

EXPAND: Users must be provided with dedicated contact routes for privacy communication and recourse mechanisms that ensure prompt, fair consideration of concerns.

Contact Email: Support and Data Protection Officer (DPO) inquiries - [email protected]
General Inquiries: [email protected]
Escalation: If unsatisfied with our response, you may also refer your complaint to the relevant privacy regulatory authority in Canada or Curaçao, as appropriate.

How to Make a Complaint: Send an email with a detailed description of your concern and supporting evidence. A unique ticket number will be assigned for follow-up.
Resolution Procedure: batery.casino will investigate and respond to complaints within thirty (30) days. Where further investigation is required, you will be kept informed of progress and anticipated timelines. If a satisfactory solution cannot be reached, further recourse can be sought with the Office of the Privacy Commissioner of Canada, or a Curaçao authority.

Regional Compliance Note: All complaint processes are managed in accordance with CA and Curaçao privacy law, ensuring full user recourse and impartial review.

Updates

OBSERVE: Dynamic privacy requirements and evolving regulations necessitate timely communication of changes to users.

EXPAND: batery.casino ensures that any material updates to this privacy policy are displayed visibly on the website and, where legally required, communicated directly via registered email.

Notification of Changes: Updates will be announced via prominent website banners or user dashboards. Material revisions may be communicated directly via email to registered users.
User Obligation: Continued use of batery.casino after notification of changes constitutes acceptance of the revised policy.
Date of Last Revision: January 2025