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Contact Us

At batery.casino, the official online platform of baterybets, we value open, secure, and transparent communication with our users in Canada (CA). In line with applicable gambling regulations and industry best practices, this contact section is designed to provide you with comprehensive communication channels, clear procedural guidance, and legally mandated disclosures ensuring both your rights and our obligations are fully protected.

Official Communication Channels

  • Contact Email Addresses:
  • Contact Web Address: https://batery.casino (official domain for all communications and services)
  • Telephone Contact: Not currently specified. For rapid response, use live chat or support email.
  • Headquarters Address: Dr. H. Fergusonweg 1, Curaçao (legal and correspondence address of YouGmedia B.V., parent company for baterybets; applies for CA jurisdictional transparency.)

Contact Form and Customer Service Procedures

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

  • Response Times: Standard inquiries will be addressed within one business day. Urgent support is available 24/7 via live chat or support email for users in CA, meeting industry best practices and ensuring regulatory responsiveness.
  • Data Privacy: All information you provide, including your email address and message content, will be processed in accordance with applicable privacy laws and the internal privacy policy of baterybets at batery.casino. Please refer to the Privacy Policy for your rights and our obligations.

Legal Disclaimers and Regulatory Disclosures (CA-Specific)

  1. Authorized Licensing: baterybets, operated exclusively through batery.casino, is authorized under Curaçao eGaming license 365/JAZ (sub-license GLH-OCCHKTW0707032021) and the Curaçao GCB Online Gaming License OGL/2025/107/0914, both valid through 2025. These licenses validate our ability to serve CA clients while upholding international regulatory standards.
  2. Jurisdictional Limitations: baterybets does not currently maintain a physical office or mailing address in CA, but provides full remote support services accessible to CA users. All legal correspondence is processed through the parent entity address in Curaçao.
  3. User Rights and Dispute Mechanisms: All users from CA are entitled to submit complaints or feedback regarding services, responsible gaming, or fairness via the support email or form above. In the event of unresolved disputes, complaints may be escalated to Curaçao eGaming or the Curaçao Gaming Control Board, as appropriate. Full details are provided in our Terms & Conditions.
  4. Data Use and Record-Keeping: By contacting baterybets via batery.casino, you grant consent for your information to be processed exclusively for support and compliance purposes, maintained as required by offshore online gambling laws and CA privacy regulations.
  5. Regulatory Contact: All regulatory inquiries regarding batery.casino activities may be directed to the official support channel, and, where necessary, to Curaçao eGaming (www.curacao-egaming.com) or the Curaçao Gaming Control Board (www.curacaogamingcontrolboard.org), ensuring full transparency for CA users.

Regional Compliance Note: This contact page is fully adapted for users in Canada, ensuring compliance with CA-specific online gambling requirements, including: a) clear user access to service representatives; b) disclosures of corporate identity and regulatory status; c) provision of contact mechanisms in both digital and email-based formats; d) appropriate privacy and data protection guarantees; and e) up-to-date licensing and rights information, valid through 2025.